Terms & conditions
General information
These terms apply to orders placed on naturaorigin.eu. The online shop is operated by:
Your Web Partner s.r.o.
Varšavská 715/36, Vinohrady
120 00 Praha 2
Czech Republic
Company ID (IČO): 22419497
Registered in the Commercial Register kept by the Municipal Court in Prague, Section C, File 416417
Email: info@naturaorigin.eu
Products and prices
Product descriptions, photos and prices are shown on each product page. Prices are in euros (EUR). Shipping costs are calculated and shown in the cart and at checkout before you pay. Unique handmade pieces that are not yet available to order online are marked on their product page.
Placing an order
Add products to the cart, enter your delivery details, choose a payment method and confirm the order with the payment button. You can review and correct your details before confirming. After you place the order we send you an order confirmation by email; the contract is concluded with that confirmation. The contract language is English.
Payment
Payment is processed securely by Stripe. The payment methods available for your order are shown at checkout. Your card details are entered on Stripe’s secure payment form and are not stored by us.
Delivery
We deliver to addresses in the countries listed on our Shipping & delivery page. Orders are dispatched from a warehouse in the EU. We deliver without undue delay and at the latest within 30 days of the order confirmation. If we cannot deliver within that time, we will inform you and you may cancel the order with a full refund.
Right of withdrawal (14 days)
If you are a consumer, you have the right to withdraw from this contract within 14 days without giving any reason. The withdrawal period expires 14 days after the day on which you, or a third party other than the carrier indicated by you, take physical possession of the goods (for an order delivered in several parcels, of the last parcel).
To exercise the right of withdrawal, inform us of your decision by a clear statement, for example by email to info@naturaorigin.eu. You may use the model withdrawal form below, but it is not obligatory. It is enough that you send your notice before the withdrawal period has expired.
Effects of withdrawal. We will reimburse all payments received from you, including the costs of standard delivery, without undue delay and at the latest within 14 days from the day we are informed of your decision. We use the same means of payment as you used for the original transaction, unless expressly agreed otherwise; you will not incur any fees as a result. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent them back, whichever is earlier.
After notifying us, send the goods back without undue delay and at the latest within 14 days. We will tell you the return address when you contact us. You bear the direct cost of returning the goods. You are only liable for any diminished value of the goods resulting from handling other than what is necessary to establish their nature, characteristics and functioning.
The right of withdrawal does not apply to sealed goods which are not suitable for return due to health protection or hygiene reasons once unsealed after delivery.
Model withdrawal form (complete and return this form only if you wish to withdraw from the contract)
To: Your Web Partner s.r.o., Varšavská 715/36, 120 00 Praha 2, Czech Republic, info@naturaorigin.eu
I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*):
Ordered on (*) / received on (*):
Order number:
Name of consumer(s):
Address of consumer(s):
Signature of consumer(s) (only if this form is notified on paper):
Date:
(*) Delete as appropriate.
Legal guarantee and complaints
You have the statutory rights for defective goods under applicable law, including a legal guarantee of 24 months from delivery for consumers. If a product arrives damaged or is defective, please contact us at info@naturaorigin.eu as soon as possible with your order number, a short description and photos. We will handle your complaint without undue delay and at the latest within 30 days.
Out-of-court dispute resolution
If you are a consumer and we cannot resolve a dispute together, you may contact the Czech Trade Inspection Authority (Česká obchodní inspekce), which handles out-of-court resolution of consumer disputes: www.coi.cz.
Personal data
How we process personal data is explained in our Privacy policy.
Applicable law
These terms are governed by Czech law. If you are a consumer, this does not deprive you of the protection of the mandatory rules of the country where you live.
Contact
Questions about an order: info@naturaorigin.eu.
Last updated: 16 October 2026.